Supporting nearly 1 million students, we hear a lot of questions about how to get started and what happens next. Let’s walk through it. You can also check out our separate FAQ page.
START HERE
of purchases start with a free trial.
There's no faster way to know if Sooth is right for you and your students than trying it out. Sign-up for 30 days free (no card required). Then, watch this 3-minute Getting Started video.
Make it easy for others to join you! Copy and share these two links:
Getting Started with Sooth - 3 min
FREE TRIAL FAQ
Sorry, but our system does not allow gmail, yahoo, icloud, or any other generic email accounts. You must use your school-assigned email address to create an account.
Your account simply pauses until you decide if and when to upgrade to a paid subscription.
Yes - Google, Microsoft, Clever, ClassLink, and NYC Public Schools are all supported. Your school's IT team just needs to authorize Sooth in your SSO portal first.
No - Sooth is a 100% web-based app. Nothing to install, nothing to maintain, nothing for IT to manage.
Every user account is identified by its email ID. So unless you change your school email, it will slide right into your school's paid Group plan.
Everyone on a free trial sees this. It shows you how many days are remaining on your free trial. When you're ready to upgrade to a paid subscription, click it. If you want to purchase a subscription for your school, select the "Group Plan" option. Or just email us when you're ready.
HELP VIDEO LIBRARY
Don't worry - inside the platform is a full help video library. Here's a small selection in case you want to browse a few now.
FEATURES
PURCHASING & GROUP MANAGEMENT
EXTENDED FREE TRIALS
Yes, everyone at your school can sign up individually and start collaborating immediately with full access to every feature. The user experience will be nearly identical whether you are on a free trial or part of a Group plan. The primary difference is Group Administrative controls within a Group plan.
Need more time to evaluate before making a decision? Let's set up an extended trial.
DATA PRIVACY
Absolutely! Student data privacy should be non-negotiable. Sooth is a vendor-member of the Student Data Privacy Consortium, so we are very familiar with their state-level standard agreements. But don't hesitate to send us your own SDPA version, if you have one. If you don't have one and are looking for a good template, their National SDPA template is a great starting point.
National SDPA templateGET ENHANCED SUPPORT
Yes! We love to provide virtual training whenever it's needed and we never turn down an opportunity to meet our partners. You can use the same booking link to schedule something that works for your team. Whether it's a Lunch-n-Learn or an in-service day, we will show up - just book it below. Maybe drop us an email too.
Helpful tip
Looking for asynchronous teacher training? We've got you covered. Check out our Educator Training videos here. It runs about 1-hour and includes a CTLE prac-app!
I NEED A QUOTE
We'll usually get back to you within 24 hours!
Helpful tip
Check out our pricing here. Notice how the price-per-user drops as the total number of users increases. Are there nearby schools that want to purchase with you? Club together and get the best price possible!
QUOTE FAQ
Yes. Bundling with other schools in your area is a great way to get a lower per-user cost. We can then invoice each school separately.
Typically, 60 days, but we rarely raise prices so they generally last much longer.
Yes, although we don't require them.
GROUP PLANS
We call this a “Group.” A Group is just a collection of user accounts (i.e. more than one) within the same subscription. It could be a class, a school, a district, or a college campus. It's entirely up to you. The Group Administrator is the main point of contact for the Group who has an admin dashboard to manage the Group. Groups can have more than one Group Admin.
When you purchase a Group subscription, it only takes us 5 minutes to create your Group and get you going. Or, if you purchase your subscription using the self-service portal within the app (by clicking the “Upgrade” button), your Group is set up immediately and you're ready to go! When your Group gets created, you will receive a Welcome email that contains all the information you need to manage your Group and start rolling out Sooth across your community. Here's a peek at onboarding and Group management:
Group Admin Overview
Send out automated individual email invites to your community one by one. Accounts get created in your Group when the emails get sent.
Upload a .csv file of your entire community in OneRoster format and every account gets automatically created in your Group and everyone receives automated email invites.
Already using ClassLink? Sync automatically so accounts stay in step with your official roster.
Share a single code with your community. Anyone who enters it while signing up joins your Group instantly.
Turn this on and anyone who signs up with your school's email domain joins your Group automatically - no code or invite needed.
See how your users are actually engaging with Sooth - searches run, tools used, and trends over time.
View license counts, renewal dates, and payment details, all in one place.
View, add, edit, or remove users any time - no waiting on us.
Set Group-level defaults and preferences to match how your school works.
READY TO BUY
No waiting - you can be upgraded in a few minutes.
Click the Upgrade button at the top of your Sooth account.
Choose Group Plan - for anything covering more than one person.
Fill in your Group's details. You'll become the first Group Admin.
Pay by credit card, bank, or invoice. Your Group activates immediately.
~20% of customers choose this
Prefer a human touch? Send us your Group's information and we'll build it out for you.
Just send us:
See the “I Need a Quote” section above for full details - we'll get back to you very quickly.
PURCHASING FAQ
Absolutely. About 95% of our customers' subscriptions run July 1 to June 30 each year.
No, school (i.e. Group) subscriptions do not auto-renew. The Group Admin will receive automated email notifications as the renewal date approaches. There is an option to renew in the Group Admin dashboard or you can just email us!
No. We allow a 10% user-overage without penalty to address this. We completely understand that numbers fluctuate. You have a lot on your plate; worrying about exact numbers shouldn't be one of them.
Still have questions we didn't cover? No problem, just shoot us an email at contact@sooth.fyi or by clicking the button below!
